Shipping Policy

Last Updated: September 2026

At ROWIKA, we aim to make your shopping experience simple, reliable, and convenient. We deliver our products to customers across Pakistan through trusted third-party courier and logistics partners.

Please read the following Shipping Policy before placing your order.

1. Delivery Coverage

ROWIKA currently offers delivery across Pakistan, subject to courier availability in the customer's location.

Delivery availability may vary for remote, restricted, or temporarily inaccessible areas.

If delivery is unavailable to a particular location, our customer support team may contact you to discuss the available options.

2. Order Processing

After you place an order, our team processes and prepares it for dispatch.

Orders are generally processed within 5–7 business days after order confirmation.

During promotional campaigns, holidays, high-demand periods, or unexpected operational circumstances, processing may take longer.

For Cash on Delivery (COD) orders, ROWIKA may contact you to confirm your order before dispatch.

3. Estimated Delivery Time

Once your order has been dispatched, the estimated delivery time is generally:

• Major cities: 4–5 business days
• Other cities and areas: 5–7 business days
• Remote areas: Delivery may take additional time depending on courier coverage.

These are estimated delivery times, not guaranteed delivery dates.

Actual delivery time may vary depending on the courier, destination, weather, holidays, order volume, and other circumstances beyond our reasonable control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed or communicated during the ordering process.

The shipping fee may vary depending on:

• Delivery location
• Order size or weight
• Product type
• Courier service
• Promotional offers

From time to time, ROWIKA may offer free shipping promotions or discounted delivery charges.

Any applicable promotion will be clearly communicated at the time of purchase.

5. Cash on Delivery

ROWIKA may offer Cash on Delivery (COD) on eligible orders and locations across Pakistan.

For COD orders:

• Please provide a valid phone number.
• Please provide a complete and accurate delivery address.
• Please remain available to receive the order.
• Payment must be made to the courier according to the order amount confirmed by ROWIKA.

ROWIKA may contact you before dispatch to verify your COD order.

6. Order Confirmation

To help prevent incorrect or fraudulent orders, ROWIKA may contact customers by phone, SMS, WhatsApp, or other available communication methods to confirm an order.

If we are unable to verify an order, we may delay or cancel its dispatch.

7. Tracking Your Order

Where tracking information is available, ROWIKA may provide your courier tracking details after the order has been dispatched.

You can use the provided tracking information to monitor your shipment through the relevant courier service.

Please allow some time for tracking information to become active after dispatch.

8. Delayed Deliveries

Although we work with courier partners to deliver orders as quickly as possible, delays can sometimes occur.

Possible causes include:

• Weather conditions
• Public holidays
• Courier operational issues
• High order volumes
• Incorrect or incomplete address information
• Remote-area delivery
• Road closures or transportation disruptions
• Security or government restrictions
• Other circumstances outside ROWIKA's reasonable control

If your order is delayed beyond the estimated delivery period, please contact ROWIKA Customer Support with your order number.

We will assist you in checking the shipment status with the relevant courier.

9. Incorrect or Incomplete Address

Customers are responsible for providing accurate delivery information.

Please carefully check your:

• Full name
• Phone number
• House/Shop number
• Street/Area
• City
• Nearby landmark
• Other relevant delivery details

ROWIKA is not responsible for delivery failures or delays resulting from incorrect, incomplete, or outdated information provided by the customer.

If you realize that your address is incorrect, contact us as soon as possible. We will try to update the information before dispatch, but changes cannot be guaranteed once the order has been shipped.

10. Failed Delivery Attempts

Courier companies may make one or more delivery attempts depending on their operational procedures.

A delivery may fail if:

• The customer is unavailable.
• The provided phone number cannot be reached.
• The address is incorrect or incomplete.
• The customer refuses to accept the parcel.
• The delivery area is temporarily inaccessible.
• The courier cannot contact the recipient.

If a parcel is returned to ROWIKA because of a failed delivery, we may contact the customer to determine whether another delivery attempt is possible.

Additional shipping charges may apply for re-dispatch in certain circumstances.

11. Refused or Unaccepted COD Orders

We understand that circumstances can change. However, customers are requested not to place orders they do not intend to receive.

Repeatedly placing COD orders and refusing or intentionally not accepting them may result in restrictions on future COD orders.

ROWIKA reserves the right to require advance payment or decline future orders where there is a history of repeated failed deliveries or refused orders.

12. Receiving Your Parcel

When receiving your order, we recommend checking the parcel packaging for obvious signs of serious damage.

If the package appears severely damaged, please notify the courier representative where possible and contact ROWIKA Customer Support as soon as possible.

For damaged, defective, or incorrect products, please refer to our Return & Refund Policy.

13. Unboxing Video

For electronics, fragile products, and other products where transit damage or missing components may be difficult to verify, we strongly recommend recording a clear unboxing video from the moment the sealed parcel is opened.

The video should clearly show:

• The courier package.
• The package condition.
• The opening of the parcel.
• The product and included accessories.

An unboxing video may help ROWIKA investigate damage, missing items, or incorrect-product claims more efficiently.

14. Multiple Products in One Order

If an order contains multiple products, items may occasionally be shipped separately depending on product availability, warehouse location, packaging requirements, or logistics arrangements.

If this occurs, you may receive more than one parcel.

15. Shipping Restrictions

Certain products may have delivery restrictions due to their size, weight, nature, courier regulations, or destination.

If a product cannot be delivered to your location, ROWIKA may contact you with an alternative arrangement or cancel the affected order.

16. International Shipping

ROWIKA currently focuses on serving customers within Pakistan.

International shipping is not available unless specifically stated on the relevant product or shipping page.

17. Lost or Damaged Shipments

If a shipment is lost, significantly damaged, or otherwise affected while in the courier network, ROWIKA may coordinate with the relevant courier to investigate the issue.

Depending on the circumstances and investigation outcome, an appropriate resolution may include replacement, re-shipment, store credit, or refund where applicable.

Customers should contact us promptly if their tracking information indicates an unusual delivery issue.

18. Shipping Policy Changes

ROWIKA may update this Shipping Policy from time to time due to changes in our shipping partners, delivery areas, business practices, or applicable requirements.

The latest version will always be published on this page with the updated date.

19. Contact Us

If you have questions regarding shipping, delivery, tracking, or your order, please contact ROWIKA Customer Support using the contact details provided on our website.

Please include your order number whenever possible so we can assist you more quickly.

ROWIKA — Your Order, Our Responsibility.