Return & Refund Policy

Last Updated: September 2026

At ROWIKA, your satisfaction is important to us. We carefully check and pack every order before dispatch, but if you receive a product that is damaged, defective, incorrect, or significantly different from what you ordered, we’re here to help.

We offer a 7-Day Return Policy on eligible products.

1. 7-Day Return Policy

You may request a return within 7 days of receiving your order.

To be eligible for a return, the product must:

• Be unused and in its original condition.

• Be returned with its original packaging, tags, accessories, manuals, and/or warranty cards, where applicable.

• Not show signs of misuse, intentional damage, or excessive use.

• Include the original order/invoice details for verification.

The return period begins from the date the order is delivered to you.

2. Eligible Reasons for Return

A return may be accepted if:

• You received a damaged or defective product.

• You received the wrong product, color, size, model, or variant.

• The product is significantly different from the description or specifications shown on our website.

• The product has a manufacturing defect that was present upon delivery.

For damaged or incorrect orders, please contact us as soon as possible after delivery so we can resolve the issue quickly.

3. Unboxing Evidence

For certain products, particularly electronics, fragile items, or products where damage may occur during transit, ROWIKA may request clear photos or an unboxing video showing the condition of the package and product when received.

An unboxing video is strongly recommended because it helps us investigate delivery-related damage or missing/wrong items more efficiently.

4. Change of Mind Returns

We understand that sometimes you may change your mind after placing an order.

Change-of-mind returns may be accepted at ROWIKA's discretion, provided the product is unused, undamaged, complete, and in its original packaging.

Return shipping charges for change-of-mind returns may be the customer's responsibility.

Some products may not be eligible for change-of-mind returns due to their nature.

5. Non-Returnable Products

For hygiene, safety, customization, or product-specific reasons, certain items may not be eligible for return once opened or used.

These may include, where applicable:

• Personal-care and hygiene products that have been opened or used.

• Cosmetics, beauty products, or skincare items that have been opened or used.

• Customized or personalized products.

• Products damaged due to misuse or improper handling.

• Products returned without their original packaging, accessories, or components.

• Items specifically marked as Final Sale / Non-Returnable on the product page.

Any product-specific return restriction will be communicated on the relevant product page where applicable.

6. How to Request a Return

To request a return, please contact our customer support within 7 days of delivery.

Please provide:

1. Your order number.

2. Your name and contact number.

3. The reason for the return.

4. Clear photos of the product, if applicable.

5. An unboxing video, if available and relevant to the claim.

Our team will review your request and provide you with the next steps.

Please do not send any product back without receiving return instructions from ROWIKA.

7. Return Approval & Inspection

Once we receive the returned product, our team will inspect it to verify the reported issue.

If the return is approved, we will proceed with the applicable resolution, which may include:

• A replacement of the product.

• An exchange for an available variant.

• Store credit.

• A refund, where applicable.

If the returned product does not meet our return conditions, we may decline the return and the product may be sent back to the customer.

8. Refunds

If your refund is approved, the refund amount will generally cover the eligible amount paid for the returned product.

Original shipping or delivery charges may not be refundable unless the return is due to an error on our part, such as sending the wrong product or a product that arrived damaged or defective.

For Cash on Delivery (COD) orders, ROWIKA may request valid bank account, mobile wallet, or other payment details necessary to process an approved refund.

Refund processing time may vary depending on the payment method and financial institution.

9. Exchanges & Replacements

If you receive a defective, damaged, or incorrect product, ROWIKA may offer a replacement or exchange where stock is available.

If the same product or variant is unavailable, we may offer an alternative resolution, such as store credit or an eligible refund.

10. Damaged Products

If your parcel appears seriously damaged at the time of delivery, please notify the delivery representative immediately where possible and contact ROWIKA as soon as possible.

Please keep the original packaging until your claim has been reviewed.

11. Wrong Product Received

If you receive an item different from the one you ordered, please contact us within 7 days of delivery.

After verification, ROWIKA will arrange an appropriate solution, which may include replacement, exchange, or refund, depending on the circumstances.

12. Return Shipping

If the return is due to an error by ROWIKA, such as:

• Wrong product sent

• Damaged product received

• Defective product received

• Product significantly different from its advertised description

ROWIKA will determine the appropriate return-shipping arrangement.

For approved change-of-mind returns or other customer-requested returns, return shipping costs may be the responsibility of the customer.

13. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Orders that have already been dispatched may not be cancellable through our normal cancellation process and may instead be handled according to our return policy.

14. Important Note

ROWIKA reserves the right to verify every return request before approving a return, replacement, exchange, or refund.

This policy does not limit any rights or remedies available to customers under applicable consumer-protection laws.

Our goal is to make the return process fair, transparent, and simple while protecting both our customers and our business.

15. Contact Us

For return, exchange, or refund assistance, please contact ROWIKA Customer Support through the contact details provided on our website.

When contacting us, please include your order number so we can assist you faster.

ROWIKA — Shop with Confidence.